Legal
Privacy Policy
Effective as of May 2026
Introduction
eLuna explains in this Privacy Policy how [LEGAL_ENTITY_NAME] collects, stores, uses, shares, and protects information when you access https://myeluna.com, the eLuna web app, and related services.
By using eLuna, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the service.
Information We Collect
We collect information that you provide directly, information created through your use of the service, and technical information needed to operate eLuna.
- Account information, such as your name, email address, login details, and account settings.
- Birth data, such as date of birth, optional time of birth, place of birth, zodiac sign, and manual zodiac override.
- Onboarding preferences, such as focus areas, practice styles, interests, and personalization choices.
- Product content, such as readings, daily cards, reflections, affirmations, saved practice entries, and path signals.
- Preland or quiz context, such as source, funnel, result, UTM campaign, UTM content, ad ID, and campaign ID when present.
- Usage data, such as pages visited, interactions, device and browser information, IP address, and approximate location if technically available.
- Payment information handled by third-party payment providers. eLuna does not directly store full card details, but may receive transaction, subscription, receipt, or plan metadata when payments are active.
- Support communications, including messages you send to support and information needed to resolve your request.
How We Use Information
We use information only for purposes connected to operating, protecting, personalizing, and improving eLuna.
- Provide, maintain, and troubleshoot the product.
- Create a personalized astrology-inspired, numerology-inspired, card, affirmation, and soul-path experience.
- Save your profile, preferences, progress, readings, cards, and reflections.
- Operate subscriptions, plan access, billing support, and purchase records when payment features are active.
- Respond to customer support requests.
- Analyze usage and improve product quality, performance, content, and onboarding.
- Protect the service against abuse, fraud, security incidents, and unauthorized access.
- Comply with legal, accounting, tax, dispute, and regulatory obligations.
Cookies and Similar Technologies
eLuna may use cookies, localStorage, session storage, analytics tools, and similar technologies for login, preferences, progress, personalization, security, and product analytics.
You may control cookies through your browser settings. Some features, including login, saved progress, daily card state, or preferences, may not work correctly if storage is disabled.
How We Store and Protect Information
We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration.
No online service can be guaranteed to be 100% secure. Data may be processed by hosting, infrastructure, authentication, analytics, support, payment, and monitoring providers that help operate eLuna.
Third-Party Service Providers
We may use third-party providers to operate eLuna. These providers may process information only as needed to perform services for us or as required by law.
- Hosting and infrastructure providers.
- Analytics and product measurement tools.
- Payment processors when checkout is connected.
- Email, support, and customer communication services.
- Error monitoring, logging, and security tools.
- Authentication providers if enabled in the future.
Data Retention
We retain information for as long as needed to provide eLuna, maintain account records, support billing, resolve disputes, improve safety, prevent fraud, and meet legal obligations.
You may request account deletion by contacting support@myeluna.com. Some information may remain in backups or records for a limited time where required for security, legal, billing, dispute, or compliance reasons.
International Transfers
Your information may be stored or processed in countries outside your country of residence. Where required, we apply safeguards intended to protect transferred information in accordance with applicable law.
User Rights
Depending on where you live, you may have rights to access, correct, update, delete, restrict, object to processing, request a copy of your data, or unsubscribe from marketing communications. To make a request, contact support@myeluna.com.
No Sale of Personal Information
eLuna does not sell personal information.
Entertainment and Wellness Disclaimer
eLuna guidance is for reflection, entertainment, and self-awareness. It is not medical, legal, financial, psychological, crisis, or other professional advice.
You should consult qualified professionals for medical, legal, financial, mental health, emergency, or crisis matters.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date. If changes are material, we may provide additional notice through the service or by email.
Contact
Contact support
support@myeluna.com