Money-Back Policy

This Money-Back Policy explains cancellation and refund rules for purchases made directly through myeluna.com. It forms part of the Terms of Use.

To request cancellation, contact support@myeluna.com. Your request should be sent at least 24 hours before a trial ends or a subscription renews.

Deleting browser data, deleting an app shortcut, or stopping use of eLuna does not cancel a subscription. Cancellation becomes effective after support confirms the request or after you complete the cancellation steps provided to you.

If you have questions about a charge, renewal, cancellation, or refund request, please contact us first at support@myeluna.com. This is the fastest way for us to locate your account, review the charge, and help resolve the issue.

When contacting support, please include the email address used for your eLuna account, the date of the charge, the amount, and any receipt or transaction details available.

Contacting eLuna support first does not limit any rights you may have under applicable consumer protection laws.

Refunds may be considered when all relevant conditions are met.

Unless required by applicable law, refunds are generally not provided for the following situations.

eLuna reviews refund requests case by case. If a refund is approved, it will be issued to the original payment method where possible.

Refund processing may take up to 30 days depending on the bank, card network, payment provider, or local rules.

Users in the EU, EEA, Switzerland, or similar jurisdictions may have statutory withdrawal rights for digital services. Where applicable by law, those rights may be limited or waived when you consent to immediate access and the digital service begins.

Some U.S. states may provide specific cancellation or consumer protection rights. eLuna will comply with applicable laws where they apply.

Refund and cancellation questions may be sent to support@myeluna.com.